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Returns and Exchanges Policy

Returns and exchanges

    • Only a store credit will be issued for returns.
    • Our return policy lasts 7 days after the order has been delivered.
    • To be eligible for a return, your item must be unused, with tags fully attached, and in the original packaging.
    • We reserve the right to refuse returns that are (1) shipped after the 7 day grace period, worn, altered, washed, or damaged in any way.
    • We require a receipt or proof of purchase.
    • Non-returnable items: Accessories (Bags + Jewelry + Intimates (Bralettes), Seamless Collection, Shoes, Candles & SALE items are all FINAL SALE and cannot be returned for a store credit or exchanged.

To return your product, you should mail your product to:

ONYX Boutique
Ave. Paraná #1667
Local #1
San Juan, P.R., 00926
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you receive a store credit, the cost of return shipping will be deducted from your store credit.
  • We don’t guarantee that we will receive your returned item.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.